3D Secure

What is 3D Secure

3D Secure is a fraud protection measure used by credit card providers all over the world. It does this by adding an extra layer of security to help ensure the person shopping is the correct card holder.

It also goes by the names Verified by Visa or Visa Secure for Visa cards, SecureCode for MasterCard cards and J/Secure for JCB cards.

Depending on your credit card provider, they may use an OTP (one time password) system as part of their 3D Secure set up.

At Mandarake we only accept credit cards that have this security feature activated.
Not all credit cards have 3D Secure activated by default, so please contact your card provider to get it set up.

3D Secure on Mandarake

After you have placed an order on Mandarake and are ready to pay, you will be taken to the credit card payment screen. Here you enter your card details and click NEXT.

You are then taken to your card provider's 3D Secure authorisation page. This will be different depending on your card provider. As this page is part of your card provider's system, Mandarake cannot see what you are entering on this page nor can we advise you on how to proceed.
Here are some examples of how it may look.

Once you have completed the steps required by your card provider to confirm your identity and they have authorised the transaction, you will be taken back to the Mandarake website showing that your payment has been confirmed.

If at any stage you are returned to the payment details page, it means that the transaction has been rejected by your card provider. Please contact them for more details.

Frequently Asked Questions

I don't know if I have 3D Secure on my credit card, how can I check?
Please contact your credit card provider. They will be able to confirm if it has been added, and if not they will be able to help you add it.

Do I need 3D Secure to shop with Mandarake?
If you are using a credit card you will need to have 3D Secure activated.

3D Secure does not exist in my country.
3D Secure is a globally used fraud prevention method used by our customers all over the world.

My card provider does not offer 3D Secure.
3D Secure is a globally used fraud prevention method used by credit card providers all over the world. They may know it by other names such as Verified by Visa, Visa Secure, Secure Code or J/Secure.

I have 3D Secure but my card still won't work.
If at any stage you are returned to the payment details page, it means that the transaction has been rejected by your card provider. Please contact them for more details.

I've used this card on Mandarake before. It has 3D Secure but is not working today.
If at any stage you are returned to the payment details page, it means that the transaction has been rejected by your card provider. Card companies have their own criteria for approving transactions. These means that even though you have previously used the same card on Mandarake, it still might get rejected by your credit card provider. Please contact them for more details.

My credit card has a 3D hologram on it. Is that 3D Secure?
No, please contact your credit card provider. They will be able to confirm if it has been added, and if not they will be able to help you add it.

Last Updated: 26 October 2020

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