Auction Help - After the Auction

Confirming the Auction Result

You can see the results of all auctions you bid on under the "Results" tab on your My Page. This list will show you which auctions "you won" and also the auctions "you didn't win".

About Payment, Shipping and Insurance

Items won in the Big Web Auction also incur a 10% handling charge (winning bid x 10%), so please take note of this when deciding how much to bid. The Everyday Auction and Urban Mines do not have an extra handling charge.
We can accept credit cards (Visa or MasterCard) or PayPal as payment methods. If you wish to pay by credit card, please be aware that we can only accept cards that take 3D Secure authenitcation. Please note that PayPal can only be accepted for non-adult items.
Items will be shipped once your payment has been confirmed.
Please be aware that failure to complete your payment on time may result in restrictions being placed on your account.

The cost of shipping is not included in the auction price.
We offer EMS, DHL and Registered SAL small packet shipping methods.
(Some shipping methods may not be available to some countries)

Items shipped by EMS up to the value of 20,000 yen are insured for free. If you would like to insure items of a higher value, additional coverage is available up to 2,000,000 yen.
The are insurance options available for items shipped by DHL starting from 2,500 yen.
You can see our available insurance options on our Shipping Insurance page.
If for some reason you do not wish to have insurance on your items, please let us know before processing your payment. Please be aware that we will not be able to refund non-insured items should something happen to them while shipping.

Completing the Purchase

When you go to the "Payment" tab of the My Page area, you can see which auctions are ready for processing.
Simply click on "Add this to Shopping Cart", and you'll be able to see those items in your Shopping Cart.
You can then continue to process the order the same way as a mail order item.
Just like mail order items, auction items are seperated by the store they are from.
● Click here for a guide on completing the checkout process.