Cancellations and Returns

Cancellations

As we do not accept cancellation requests be sure that only the items you wish to purchase are in your cart before proceeding to and completing the checkout procedure.
We do not accept requests to remove individual items from purchases.

If you do accidentally order the same item twice, it will be possible for you to cancel the order if you contact the store within 10 minutes of the order taking place. Please be sure to include your name, order number and items when contacting the store.
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Please note that orders that have been shipped cannot be cancelled in any case.

Be aware that failure to pay for orders may result in the permanent suspension of your account.
* This also includes related accounts such as those of the same address etc.

Returns and Exchanges

Returns and exchanges will only be dealt with where an item is incorrectly described, or there is a problem for which we are at fault. You must notify us within three days of delivery if you need such a return or exchange.

If items are returned to us due to non-acceptance, we will hold them for a maximum of 10 days. They will be disposed of if you do not contact us within that time.

Items Lost or Damaged in the Mail

Items that have been lost or damaged in transit are dealt with by the store on a case by case basis. You may be required to submit a missing item and/or damage report form with your local delivery company, so be sure to keep all parts and paperwork that come with it. Please contact the store directly with photographs if this situation occurs.

Last Updated: 27 June 2019