Please be aware that Mandarake is not responsible for any damage or loss of uninsured shipments or undervalued packages.
We recommend our customers to apply financial protection to their packages against physical damages or loss.
If you wish to insure your items please write in the comment section of the order form when you place an order.
Insurance availability as well as the amount you can claim varies depending on country, order content, and shipping method.
Coverage, terms, and limitations are subject to change.
DHL
Your package will not be insured unless additional insurance is purchased.
Insurance is available for orders up to the value of 200,000 yen at a cost of 2,500 yen.
For more valuable shipments, additional coverage is available for 1.2% of the order's declared value.
For example, a shipment with a 500,000 value would cost 6,000 yen to insure.
(500,000 * 0.012 = 6,000)
Insurance coverage is limited to the lowest of the following:
● The actual amount of the loss or damage.
● The actual value of the contents.
Please be aware that undervalued packages will not be insured in any case.
EMS
Insurance is provided for EMS shipping for orders up to the value of 20,000 yen with no extra fee.
Additional coverage is available up to the value of 2,000,000 yen for an additional surcharge.
- EMS Insurance Fee
-
Order Value Surcharge ~ 20,000 0 yen ~ 40,000 50 yen ~ 60,000 100 yen ~ 80,000 150 yen ~ 100,000 200 yen ~ 120,000 250 yen ~ 140,000 300 yen ~ 160,000 350 yen ~ 180,000 400 yen ~ 200,000 450 yen ~ 220,000 500 yen ~ 240,000 550 yen ~ 260,000 600 yen ~ 280,000 650 yen ~ 300,000 700 yen ~ 320,000 750 yen ~ 340,000 800 yen ~ 360,000 850 yen ~ 380,000 900 yen ~ 400,000 950 yen ~ 420,000 1000 yen ~ 440,000 1050 yen ~ 460,000 1100 yen ~ 480,000 1150 yen ~ 500,000 1200 yen ~ 520,000 1250 yen ~ 540,000 1300 yen ~ 560,000 1350 yen ~ 580,000 1400 yen ~ 600,000 1450 yen ~ 620,000 1500 yen ~ 640,000 1550 yen ~ 660,000 1600 yen ~ 680,000 1650 yen ~ 700,000 1700 yen ~ 720,000 1750 yen ~ 740,000 1800 yen ~ 760,000 1850 yen ~ 780,000 1900 yen ~ 800,000 1950 yen ~ 820,000 2000 yen ~ 840,000 2050 yen ~ 860,000 2100 yen ~ 880,000 2150 yen ~ 900,000 2200 yen ~ 920,000 2250 yen ~ 940,000 2300 yen ~ 960,000 2350 yen ~ 980,000 2400 yen ~ 1,000,000 2450 yen ~ 1,020,000 2500 yen ~ 1,040,000 2550 yen ~ 1,060,000 2600 yen ~ 1,080,000 2650 yen ~ 1,100,000 2700 yen ~ 1,120,000 2750 yen ~ 1,140,000 2800 yen ~ 1,160,000 2850 yen ~ 1,180,000 2900 yen ~ 1,200,000 2950 yen ~ 1,220,000 3000 yen ~ 1,240,000 3050 yen ~ 1,260,000 3100 yen ~ 1,280,000 3150 yen ~ 1,300,000 3200 yen ~ 1,320,000 3250 yen ~ 1,340,000 3300 yen ~ 1,360,000 3350 yen ~ 1,380,000 3400 yen ~ 1,400,000 3450 yen ~ 1,420,000 3500 yen ~ 1,440,000 3550 yen ~ 1,460,000 3600 yen ~ 1,480,000 3650 yen ~ 1,500,000 3700 yen ~ 1,520,000 3750 yen ~ 1,540,000 3800 yen ~ 1,560,000 3850 yen ~ 1,580,000 3900 yen ~ 1,600,000 3950 yen ~ 1,620,000 4000 yen ~ 1,640,000 4050 yen ~ 1,660,000 4100 yen ~ 1,680,000 4150 yen ~ 1,700,000 4200 yen ~ 1,720,000 4250 yen ~ 1,740,000 4300 yen ~ 1,760,000 4350 yen ~ 1,780,000 4400 yen ~ 1,800,000 4450 yen ~ 1,820,000 4500 yen ~ 1,840,000 4550 yen ~ 1,860,000 4600 yen ~ 1,880,000 4650 yen ~ 1,900,000 4700 yen ~ 1,920,000 4750 yen ~ 1,940,000 4800 yen ~ 1,960,000 4850 yen ~ 1,980,000 4900 yen ~ 2,000,000 4950 yen
SAL / Air Small Packet
There is no insurance available for small packet shipments.
Japan Post may offer coverage up to a maximum of 6,000 yen only if your local postal delivery service accepts reports for loss or damage of small packet items.
The majority of countries do not accept this.
SAL / Air Postal Parcel
Insurance is available for orders up to the value of 20,000 yen at a cost of 400 yen.
Additional coverage is available based on the item's declared value. The maximum amount varies depending on the country, though this will never exceed 2,000,000 yen.
Please be aware that the amount you can claim will vary depending on your country. Please contact your post office for more information.
- SAL PP Insurance Fee
-
Order Value Surcharge ~ 20,000 400 yen ~ 40,000 450 yen ~ 60,000 500 yen ~ 80,000 550 yen ~ 100,000 600 yen ~ 120,000 650 yen ~ 140,000 700 yen ~ 160,000 750 yen ~ 180,000 800 yen ~ 200,000 850 yen ~ 220,000 900 yen ~ 240,000 950 yen ~ 260,000 1000 yen ~ 280,000 1050 yen ~ 300,000 1100 yen ~ 320,000 1150 yen ~ 340,000 1200 yen ~ 360,000 1250 yen ~ 380,000 1300 yen ~ 400,000 1350 yen ~ 420,000 1400 yen ~ 440,000 1450 yen ~ 460,000 1500 yen ~ 480,000 1550 yen ~ 500,000 1600 yen ~ 520,000 1650 yen ~ 540,000 1700 yen ~ 560,000 1750 yen ~ 580,000 1800 yen ~ 600,000 1850 yen ~ 620,000 1900 yen ~ 640,000 1950 yen ~ 660,000 2000 yen ~ 680,000 2050 yen ~ 700,000 2100 yen ~ 720,000 2150 yen ~ 740,000 2200 yen ~ 760,000 2250 yen ~ 780,000 2300 yen ~ 800,000 2350 yen ~ 820,000 2400 yen ~ 840,000 2450 yen ~ 860,000 2500 yen ~ 880,000 2550 yen ~ 900,000 2600 yen ~ 920,000 2650 yen ~ 940,000 2700 yen ~ 960,000 2750 yen ~ 980,000 2800 yen ~ 1,000,000 2850 yen ~ 1,020,000 2900 yen ~ 1,040,000 2950 yen ~ 1,060,000 3000 yen ~ 1,080,000 3050 yen ~ 1,100,000 3100 yen ~ 1,120,000 3150 yen ~ 1,140,000 3200 yen ~ 1,160,000 3250 yen ~ 1,180,000 3300 yen ~ 1,200,000 3350 yen ~ 1,220,000 3400 yen ~ 1,240,000 3450 yen ~ 1,260,000 3500 yen ~ 1,280,000 3550 yen ~ 1,300,000 3600 yen ~ 1,320,000 3650 yen ~ 1,340,000 3700 yen ~ 1,360,000 3750 yen ~ 1,380,000 3800 yen ~ 1,400,000 3850 yen ~ 1,420,000 3900 yen ~ 1,440,000 3950 yen ~ 1,460,000 4000 yen ~ 1,480,000 4050 yen ~ 1,500,000 4100 yen ~ 1,520,000 4150 yen ~ 1,540,000 4200 yen ~ 1,560,000 4250 yen ~ 1,580,000 4300 yen ~ 1,600,000 4350 yen ~ 1,620,000 4400 yen ~ 1,640,000 4450 yen ~ 1,660,000 4500 yen ~ 1,680,000 4550 yen ~ 1,700,000 4600 yen ~ 1,720,000 4650 yen ~ 1,740,000 4700 yen ~ 1,760,000 4750 yen ~ 1,780,000 4800 yen ~ 1,800,000 4850 yen ~ 1,820,000 4900 yen ~ 1,840,000 4950 yen ~ 1,860,000 5000 yen ~ 1,880,000 5050 yen ~ 1,900,000 5100 yen ~ 1,920,000 5150 yen ~ 1,940,000 5200 yen ~ 1,960,000 5250 yen ~ 1,980,000 5300 yen ~ 2,000,000 5350 yen
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