Shipping Options

When shopping with Mandarake there are a few different shipping options for you to choose from. Each their own pros and cons as well as different restrictions. Here we talk about our main shipping methods to help you choose the best way to send your items.

If you would like to know estimates for other shipping methods when you place your order, please mention this in the comment section of the checkout. If you wish to change the shipping method, be sure to contact us before you make your payment and await confirmation. (Orders cannot be changed once an order has been paid for)

Each shipping method has different levels of insurance available. Click here for more information about shipping insurance.

The shipping costs mentioned below are correct as of June 27, 2019, but are subject to change without notice. The countries/regions mentioned in the tables are provided by the shipping companies as a guide.

Please be aware that when buying items from abroad your order may be subject to import taxes, customs charges etc. As we have no control over these fees, you should contact your local post office or tax office for details.

If items are returned to us due to non-acceptance, we will hold them for a maximum of 10 days. They will be disposed of if you do not contact us within that time.

DHL Express

DHL Express offers fast delivery to many countries across the world.

DHL Express is not available for deliveries in the following regions:
　Africa, China, Mexico, Russia, South America.

DHL Express does not have limits on box sizes and weights (though it does need to be able to fit through the doors of a plane). DHL fees are determined primarily by package size, followed by weight. Therefore if you are ordering a small but heavy item DHL could be the cheapest shipping option for you.
Eg 1 - If an order to Korea fits a size 1 box (our smallest box) but when packed weighs 3kg it will cost 1,750 yen.
Eg 2 - If an order to Korea fits a size 2 box (our biggest box) but when packed only weighs 3kg it will cost 3,450 yen.

Please be aware that DHL Express does not pick up items on Saturdays, Sundays or Japanese national holidays. Therefore if you pay for an item on Friday it might not be collected for a few days.

Shipping Time: Usually within one week (may be longer if subject to customs inspection)

Max
Weight		 Mandarake
Box Size
(Excluding Sahra)		 Korea Malaysia
Thailand		 Australia
India		 Canada
USA		 Germany
Italy		 Ukraine Middle East
1kg11,250 yen1,250 yen1,650 yen1,650 yen1,850 yen1,850 yen2,150 yen
1.5kg1,350 yen1,350 yen2,050 yen2,050 yen2,150 yen2,450 yen2,650 yen
2kg1,550 yen1,550 yen2,350 yen2,350 yen2,450 yen2,950 yen3,150 yen
2.5kg6 or 81,650 yen1,650 yen2,650 yen2,650 yen2,850 yen3,450 yen3,650 yen
3kg1,950 yen1,950 yen3,050 yen3,150 yen3,050 yen4,050 yen4,250 yen
3.5kg2,150 yen2,250 yen3,450 yen3,550 yen3,350 yen4,550 yen4,950 yen
4kg11 or 12 or Shou(小)2,350 yen2,550 yen3,850 yen4,050 yen3,650 yen5,150 yen5,650 yen
4.5kg2,550 yen2,850 yen4,150 yen4,450 yen3,950 yen5,650 yen6,350 yen
5kg42,750 yen3,050 yen4,550 yen4,950 yen4,250 yen6,250 yen6,950 yen
5.5kg3,050 yen3,350 yen4,950 yen5,350 yen4,650 yen6,750 yen7,550 yen
6kg53,250 yen3,650 yen5,350 yen5,850 yen5,050 yen7,350 yen8,250 yen
6.5kg3,450 yen3,950 yen5,750 yen6,250 yen5,450 yen7,850 yen8,850 yen
7kg73,750 yen4,250 yen6,150 yen6,750 yen5,850 yen8,350 yen9,450 yen
7.5kg3,950 yen4,450 yen6,450 yen7,150 yen6,150 yen8,950 yen10,050 yen
8kgDai(大)4,250 yen4,750 yen6,850 yen7,650 yen6,550 yen9,450 yen10,650 yen
8.5kg4,450 yen5,050 yen7,250 yen8,050 yen6,950 yen10,050 yen11,250 yen
9kg4,750 yen5,350 yen7,650 yen8,550 yen7,350 yen10,550 yen11,850 yen
9.5kg4,950 yen5,650 yen8,050 yen9,050 yen7,750 yen11,150 yen12,450 yen
10kg5,150 yen5,850 yen8,450 yen9,450 yen8,150 yen11,650 yen13,050 yen
10.5kg105,350 yen6,150 yen8,750 yen9,950 yen8,550 yen12,250 yen13,650 yen
11kg5,550 yen6,450 yen9,150 yen10,350 yen8,950 yen12,750 yen14,250 yen
11.5kg5,750 yen6,750 yen9,550 yen10,850 yen9,350 yen13,250 yen14,750 yen
12kg5,950 yen7,050 yen9,950 yen11,250 yen9,750 yen13,850 yen15,350 yen
12.5kg96,150 yen7,250 yen10,350 yen11,750 yen10,150 yen14,350 yen15,950 yen
13kg6,350 yen7,550 yen10,750 yen12,150 yen10,550 yen14,950 yen16,450 yen
13.5kg6,550 yen7,850 yen11,150 yen12,650 yen10,950 yen15,450 yen17,050 yen
14kg6,750 yen8,150 yen11,450 yen13,050 yen11,350 yen16,050 yen17,550 yen
14.5kg6,950 yen8,450 yen11,850 yen13,550 yen11,750 yen16,550 yen18,150 yen
15kg7,050 yen8,650 yen12,250 yen13,950 yen12,050 yen17,150 yen18,750 yen
15.5kg7,250 yen8,950 yen12,650 yen14,450 yen12,450 yen17,650 yen19,250 yen
16kg7,450 yen9,250 yen13,050 yen14,950 yen12,850 yen18,250 yen19,850 yen
16.5kg7,650 yen9,550 yen13,450 yen15,350 yen13,250 yen18,750 yen20,350 yen
17kg7,850 yen9,850 yen13,750 yen15,850 yen13,650 yen19,250 yen20,950 yen
17.5kg8,050 yen10,050 yen14,150 yen16,250 yen14,050 yen19,850 yen21,550 yen
18kg8,250 yen10,350 yen14,550 yen16,750 yen14,450 yen20,350 yen22,050 yen
18.5kg8,450 yen10,650 yen14,950 yen17,150 yen14,850 yen20,950 yen22,650 yen
19kg8,650 yen10,950 yen15,350 yen17,650 yen15,250 yen21,450 yen23,250 yen
19.5kg8,850 yen11,250 yen15,750 yen18,050 yen15,650 yen22,050 yen23,750 yen
20kg9,050 yen11,450 yen16,050 yen18,550 yen16,050 yen22,550 yen24,350 yen
20.5kg9,450 yen11,950 yen16,750 yen19,250 yen16,950 yen23,450 yen25,950 yen
21kg29,950 yen12,450 yen17,450 yen19,850 yen17,750 yen24,350 yen27,550 yen

EMS (Express Mail Service)

Due to its high speed, reliability and wide availability, EMS is a highly recommended shipping option. Though it is more expensive than SAL and Airmail, your items have a higher priority when shipping so will reach you much faster.

Though EMS is available in most countries, there are certain areas not covered. You can check if your area can receive EMS deliveries on the Japan Post website here:
"Express Mail Service（EMS） - List of Countries and Areas".

EMS packages have a much higher weight and size limit than SAL SP. Though it varies from country to country, the maximum weight limit is usually 20-30kg so you can often fit all of your order into a single box.
The maximum box size is often 300cm. This size limit is for the longest length ('a' in the image below) plus the remaining circumference ('b' to 'e' in the image below). The longest dimension often has a maximum length of 150cm, though like the maximum size limit this varies from country to country.
You can check the size and weight limits for your area on the Japan Post website here:
Express Mail Service（EMS） - List of EMS Size and Weight Limits

You can find out more about the EMS shipping method at the Japan Post website here:
"International Mail (EMS)".

Shipping Time: Usually within one to two weeks depending on destination (may be longer if subject to customs inspection)

Max
Weight		 Asia Oceania, North America,
Central America, Middle East		 Europe South America, Africa
0.5kg1,400 yen2,000 yen2,200 yen2,400 yen
0.6kg1,540 yen2,180 yen2,400 yen2,740 yen
0.7kg1,680 yen2,360 yen2,600 yen3,080 yen
0.8kg1,820 yen2,540 yen2,800 yen3,420 yen
0.9kg1,960 yen2,720 yen3,000 yen3,760 yen
1kg2,100 yen2,900 yen3,200 yen4,100 yen
1.25kg2,400 yen3,300 yen3,650 yen4,900 yen
1.5kg2,700 yen3,700 yen4,100 yen5,700 yen
1.75kg3,000 yen4,100 yen4,550 yen6,500 yen
2kg3,300 yen4,500 yen5,000 yen7,300 yen
2.5kg3,800 yen5,200 yen5,800 yen8,800 yen
3kg4,300 yen5,900 yen6,600 yen10,300 yen
3.5kg4,800 yen6,600 yen7,400 yen11,800 yen
4kg5,300 yen7,300 yen8,200 yen13,300 yen
4.5kg5,800 yen8,000 yen9,000 yen14,800 yen
5kg6,300 yen8,700 yen9,800 yen16,300 yen
5.5kg6,800 yen9,400 yen10,600 yen17,800 yen
6kg7,300 yen10,100 yen11,400 yen19,300 yen
7kg8,100 yen11,200 yen12,700 yen21,400 yen
8kg8,900 yen12,300 yen14,000 yen23,500 yen
9kg9,700 yen13,400 yen15,300 yen25,600 yen
10kg10,500 yen14,500 yen16,600 yen27,700 yen
11kg11,300 yen15,600 yen17,900 yen29,800 yen
12kg12,100 yen16,700 yen19,200 yen31,900 yen
13kg12,900 yen17,800 yen20,500 yen34,000 yen
14kg13,700 yen18,900 yen21,800 yen36,100 yen
15kg14,500 yen20,000 yen23,100 yen38,200 yen
16kg15,300 yen21,100 yen24,400 yen40,300 yen
17kg16,100 yen22,200 yen25,700 yen42,400 yen
18kg16,900 yen23,300 yen27,000 yen44,500 yen
19kg17,700 yen24,400 yen28,300 yen46,600 yen
20kg18,500 yen25,500 yen29,600 yen48,700 yen
21kg19,300 yen26,600 yen30,900 yen50,800 yen
22kg20,100 yen27,700 yen32,200 yen52,900 yen
23kg20,900 yen28,800 yen33,500 yen55,000 yen
24kg21,700 yen29,900 yen34,800 yen57,100 yen
25kg22,500 yen31,000 yen36,100 yen59,200 yen
26kg23,300 yen32,100 yen37,400 yen61,300 yen
27kg24,100 yen33,200 yen38,700 yen63,400 yen
28kg24,900 yen34,300 yen40,000 yen65,500 yen
29kg25,700 yen35,400 yen41,300 yen67,600 yen
30kg26,500 yen36,500 yen42,600 yen69,700 yen

SAL SP (SAL Small Packet Registered)

SAL Small Packet Registered is usually the cheapest shipping method, but the delivery times are also the most unpredictable. This is mainly because SAL SP items are only put on planes as room becomes available. Therefore depending on the airport your items are sent from, they may be waiting for a while until space is allocated for them. In some cases this may take weeks or even months. If you would like your items faster, we recommend selecting a different shipping method.

SAL SP is not available to all countries. On the Japan Post website there is a list of countries that can receive SAL SP deliveries ("Countries with Economy Air (SAL) Service") but this list does not specify which countries are 'Registered SAL'.

SAL SP packages have a weight and size limit. Though it varies from country to country, the maximum weight limit is usually 2kg. The maximum box size is 90cm in its three outer dimensions (length + width + height). The longest dimension can have a maximum length of 60cm.

You can find out more about the SAL Small Packet Registered shipping method at the Japan Post website here:
"Economy Air (SAL)".
Please note that as SAL Small Packet and Air Small Packet items are not picked up from stores by the post office, we have to add a 100 yen surcharge to the original post office fee. This fee is included in the price chart below.

Shipping Time: Usually within one month, but has been known to be longer (may be even longer if subject to customs inspection)

Max
Weight		 Asia Oceania, Middle East, North America,
Central America, West Indies, Europe		 South America, Africa
0.3kg830 yen890 yen950 yen
0.4kg910 yen990 yen1,070 yen
0.5kg990 yen1,090 yen1,190 yen
0.6kg1,070 yen1,190 yen1,310 yen
0.7kg1,150 yen1,290 yen1,430 yen
0.8kg1,230 yen1,390 yen1,550 yen
0.9kg1,310 yen1,490 yen1,670 yen
1kg1,390 yen1,590 yen1,790 yen
1.1kg1,470 yen1,690 yen1,910 yen
1.2kg1,550 yen1,790 yen2,030 yen
1.3kg1,630 yen1,890 yen2,150 yen
1.4kg1,710 yen1,990 yen2,270 yen
1.5kg1,790 yen2,090 yen2,390 yen
1.6kg1,870 yen2,190 yen2,510 yen
1.7kg1,950 yen2,290 yen2,630 yen
1.8kg2,030 yen2,390 yen2,750 yen
1.9kg2,110 yen2,490 yen2,870 yen
2kg2,190 yen2,590 yen2,990 yen

SAL PP (SAL Postal Parcel Registered)

SAL PP is a the cheapest shipping method for bigger and heavier packages, but the delivery times are also very unpredictable. This is mainly because SAL PP items are only put on planes as room becomes available. Therefore depending on the airport your items are sent from, they may be waiting for a while until space is allocated for them. In some cases this may take weeks or even months. If you would like your items faster, we recommend selecting a different shipping method.

SAL PP is not available to all countries. On the Japan Post website there is a list of countries that can receive SAL PP deliveries ("Countries with Economy Air (SAL) Service") but this list does not specify which countries are 'Registered SAL'.

SAL PP packages have a much higher weight and size limit than SAL SP. Though it varies from country to country, the maximum weight limit is usually 20-30kg so you can often fit all of your order into a single box.
The maximum box size is often 300cm. This size limit is for the longest length ('a' in the image below) plus the remaining circumference ('b' to 'e' in the image below). The longest dimension often has a maximum length of 150cm, though like the maximum size limit this varies from country to country.

You can find out more about the SAL Postal Parcel shipping method at the Japan Post website here:
"Economy Air (SAL)".

Shipping Time: Usually within one month, but has been known to be longer (may be even longer if subject to customs inspection)

Max
Weight		 East Asia, Guam, Marshall Islands, Micronesia South East Asia, South West Asia Oceania, Middle East, North America,
Central America, Europe		 South America, Africa
1kg1,800 yen2,200 yen2,700 yen3,400 yen
2kg2,400 yen2,900 yen3,850 yen5,000 yen
3kg3,000 yen3,600 yen5,000 yen6,600 yen
4kg3,600 yen4,300 yen6,150 yen8,200 yen
5kg4,200 yen5,000 yen7,300 yen9,800 yen
6kg4,700 yen5,600 yen8,350 yen11,250 yen
7kg5,200 yen6,200 yen9,400 yen12,700 yen
8kg5,700 yen6,800 yen10,450 yen14,150 yen
9kg6,200 yen7,400 yen11,500 yen15,600 yen
10kg6,700 yen8,000 yen12,550 yen17,050 yen
11kg7,000 yen8,400 yen13,250 yen18,050 yen
12kg7,300 yen8,800 yen13,950 yen19,050 yen
13kg7,600 yen9,200 yen14,650 yen20,050 yen
14kg7,900 yen9,600 yen15,350 yen21,050 yen
15kg8,200 yen10,000 yen16,050 yen22,050 yen
16kg8,500 yen10,400 yen16,750 yen23,050 yen
17kg8,800 yen10,800 yen17,450 yen24,050 yen
18kg9,100 yen11,200 yen18,150 yen25,050 yen
19kg9,400 yen11,600 yen18,850 yen26,050 yen
20kg9,700 yen12,000 yen19,550 yen27,050 yen
21kg10,000 yen12,400 yen20,250 yen28,050 yen
22kg10,300 yen12,800 yen20,950 yen29,050 yen
23kg10,600 yen13,200 yen21,650 yen30,050 yen
24kg10,900 yen13,600 yen22,350 yen31,050 yen
25kg11,200 yen14,000 yen23,050 yen32,050 yen
26kg11,500 yen14,400 yen23,750 yen33,050 yen
27kg11,800 yen14,800 yen24,450 yen34,050 yen
28kg12,100 yen15,200 yen25,150 yen35,050 yen
29kg12,400 yen15,600 yen25,850 yen36,050 yen
30kg12,700 yen16,000 yen26,550 yen37,050 yen

Air SP (Air Small Packet Registered)

Air SP is an alternative method if SAL SP is not available. While it is more expensive than SAL SP, it is slightly faster.

Air SP packages have a weight and size limit, which includes the packing and not just the item. Though it may vary from country to country, the maximum weight is usually 2kg. The maximum box size is 90cm in its three outer dimensions (length + width + height). The longest dimension can have a maximum length of 60cm.

Please note that as SAL Small Packet and Air Small Packet items are not picked up from stores by the post office, we have to add a 100 yen surcharge to the original post office fee. This fee is included in the price chart below.

Shipping Time: Usually within two to three weeks depending on destination (may be longer if subject to customs inspection)

Max
Weight		 Asia Oceania, Middle East, North America,
Central America, West Indies, Europe		 South America, Africa
0.3kg880 yen1,035 yen1,205 yen
0.4kg980 yen1,185 yen1,415 yen
0.5kg1,080 yen1,335 yen1,625 yen
0.6kg1,180 yen1,485 yen1,835 yen
0.7kg1,280 yen1,635 yen2,045 yen
0.8kg1,380 yen1,785 yen2,255 yen
0.9kg1,480 yen1,935 yen2,465 yen
1kg1,580 yen2,085 yen2,675 yen
1.25kg1,800 yen2,355 yen3,045 yen
1.5kg2,020 yen2,625 yen3,415 yen
1.75kg2,240 yen2,895 yen3,785 yen
2kg2,460 yen3,165 yen4,155 yen

Air PP (Air Postal Parcel)

Air PP is an alternative method if SAL PP is not available. While it is more expensive than SAL PP, it is slightly faster.

Air PP packages have a weight and size limit, which includes the packing and not just the item. The maximum weight and dimensions vary depending on the country.

Shipping Time: Usually within two to three weeks depending on destination (may be longer if subject to customs inspection)

Max
Weight		 East Asia, Guam, Marshall Islands, Micronesia South East Asia, South West Asia Oceania, Middle East, North America,
Central America, Europe		 South America, Africa
0.5kg1,7002,1002,5003,200
1kg2,0502,7003,3504,600
1.5kg2,4003,3004,2006,000
2kg2,7503,9005,0507,400
2.5kg3,1004,5005,9008,800
3kg3,4505,1006,75010,200
3.5kg3,8005,7007,60011,600
4kg4,1506,3008,45013,000
4.5kg4,5006,9009,30014,400
5kg4,8507,50010,15015,800
5.5kg5,1508,00010,90017,000
6kg5,4508,50011,65018,200
6.5kg5,7509,00012,40019,400
7kg6,0509,50013,15020,600
7.5kg6,35010,00013,90021,800
8kg6,65010,50014,65023,000
8.5kg6,95011,00015,40024,200
9kg7,25011,50016,15025,400
9.5kg7,55012,00016,90026,600
10kg7,85012,50017,65027,800
11kg8,25013,20018,60029,400
12kg8,65013,90019,55031,000
13kg9,05014,60020,50032,600
14kg9,45015,30021,45034,200
15kg9,85016,00022,40035,800
Last Updated: 2 January 2020

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  2. Shipping Options