Shipping Options

Last Updated: 1 October 2021
Please note that there are global delays and suspensions to certain shipping methods in certain areas.
Click here to confirm which shipping options are available to your country.

When shopping with Mandarake there are a few different shipping options for you to choose from. Each has their own pros and cons as well as different restrictions. Here we talk about our main shipping methods to help you choose the best way to send your items.

If you would like to know estimates for other shipping methods when you place your order, please mention this in the comment section of the checkout. If you wish to change the shipping method, be sure to contact us before you make your payment and await confirmation. (Orders cannot be changed once an order has been paid for)

Each shipping method has different levels of insurance available. Click here for more information about shipping insurance. As our shipping methods require signatures, if you contact the delivery company and request for the item to be left without a signature neither us nor the delivery companies will be liable for any loss or damages.

The shipping costs mentioned below are correct as of the date above, but are subject to change without notice. The countries/regions mentioned in the tables are provided by the shipping companies as a guide.

Please be aware that when buying items from abroad your order may be subject to import taxes, customs charges etc. As we have no control over these fees, you should contact your local post office or tax office for details.

If items are returned to us due to non-acceptance, we will hold them for a maximum of 10 days. They will be disposed of if you do not contact us within that time.

DHL Express

DHL Express offers fast delivery to many countries across the world.

DHL Express is not available for deliveries in the following regions:
Africa, Mexico, Russia, South America.

DHL Express does not have limits on box sizes and weights (though it does need to be able to fit through the doors of a plane). DHL fees are determined primarily by package size, followed by weight. Therefore if you are ordering a small but heavy item DHL could be the cheapest shipping option for you.
Eg 1 - If an order to Korea fits a size 1 box (our smallest box) but when packed weighs 3kg it will cost 2,380 yen.
Eg 2 - If an order to Korea fits a size 2 box (our biggest box) but when packed only weighs 3kg it will cost 12,560 yen.

Please be aware that DHL Express does not pick up items on Saturdays, Sundays or Japanese national holidays. Therefore if you pay for an item on Friday it might not be collected for a few days.

Shipping Time: Usually within one week (may be longer if subject to customs inspection)

Click here for more information on box sizes

Max
Weight		 Mandarake
Box Size
(Excluding Sahra)		 Korea Malaysia
Thailand		 Australia
India		 Canada
USA		 Germany
Italy		 Ukraine Middle East
1 kg11,360 yen1,360 yen1,990 yen2,370 yen1,970 yen1,970 yen2,270 yen
1.5 kg1,615 yen1,615 yen2,510 yen2,480 yen2,280 yen2,580 yen2,780 yen
2 kg1,870 yen1,870 yen2,930 yen2,690 yen2,690 yen3,090 yen3,290 yen
2.5 kg6/82,025 yen2,025 yen3,350 yen3,000 yen3,000 yen3,700 yen3,800 yen
3 kg2,380 yen2,380 yen3,870 yen3,410 yen3,310 yen4,310 yen4,510 yen
3.5 kg2,635 yen2,735 yen4,390 yen3,920 yen3,620 yen4,920 yen5,320 yen
4 kg11/12/小 (Shou)2,890 yen3,090 yen4,910 yen4,330 yen3,930 yen5,430 yen6,030 yen
4.5 kg3,145 yen3,445 yen5,430 yen4,840 yen4,240 yen6,040 yen6,740 yen
5 kg43,500 yen3,800 yen5,950 yen5,250 yen4,550 yen6,650 yen7,450 yen
5.5 kg3,755 yen4,155 yen6,470 yen5,760 yen4,960 yen7,160 yen8,060 yen
6 kg54,110 yen4,510 yen7,090 yen6,270 yen5,370 yen7,770 yen8,770 yen
6.5 kg10 (Cut Line 2)4,365 yen4,865 yen7,610 yen6,680 yen5,780 yen8,380 yen9,380 yen
7 kg74,720 yen5,220 yen8,130 yen7,190 yen6,190 yen8,890 yen9,990 yen
7.5 kg9 (Cut Line 2)4,975 yen5,575 yen8,650 yen7,700 yen6,600 yen9,500 yen10,700 yen
8 kg大 (Dai)5,330 yen5,830 yen9,170 yen8,210 yen7,110 yen10,110 yen11,310 yen
8.5 kg10 (Cut Line 1)5,585 yen6,185 yen9,690 yen8,620 yen7,520 yen10,720 yen12,020 yen
9 kg5,940 yen6,540 yen10,210 yen9,130 yen7,930 yen11,230 yen12,630 yen
9.5 kg6,195 yen6,895 yen10,730 yen9,640 yen8,340 yen11,840 yen13,240 yen
10 kg6,550 yen7,250 yen11,250 yen10,150 yen8,750 yen12,450 yen13,950 yen
10.5 kg10/9 (Cut Line 1)6,805 yen7,605 yen11,770 yen10,660 yen9,160 yen12,960 yen14,560 yen
11 kg7,060 yen7,960 yen12,290 yen11,070 yen9,570 yen13,570 yen15,170 yen
11.5 kg97,315 yen8,315 yen12,810 yen11,580 yen9,980 yen14,180 yen15,680 yen
12 kg7,570 yen8,670 yen13,330 yen12,090 yen10,490 yen14,790 yen16,290 yen
12.5 kg7,825 yen9,025 yen13,850 yen12,600 yen10,900 yen15,300 yen16,900 yen
13 kg2 (Cut Line 3)8,080 yen9,380 yen14,370 yen13,010 yen11,310 yen15,910 yen17,510 yen
13.5 kg8,335 yen9,735 yen14,890 yen13,520 yen11,720 yen16,520 yen18,120 yen
14 kg8,590 yen10,090 yen15,410 yen14,030 yen12,130 yen17,030 yen18,730 yen
14.5 kg8,845 yen10,445 yen15,930 yen14,540 yen12,540 yen17,640 yen19,340 yen
15 kg9,100 yen10,700 yen16,450 yen14,950 yen12,950 yen18,250 yen19,950 yen
15.5 kg9,355 yen11,055 yen16,970 yen15,460 yen13,460 yen18,860 yen20,560 yen
16 kg2 (Cut Line 2)9,610 yen11,410 yen17,490 yen15,970 yen13,870 yen19,370 yen21,070 yen
16.5 kg9,865 yen11,765 yen18,010 yen16,480 yen14,280 yen19,980 yen21,680 yen
17 kg10,120 yen12,120 yen18,530 yen16,890 yen14,690 yen20,590 yen22,290 yen
17.5 kg10,375 yen12,475 yen19,050 yen17,400 yen15,100 yen21,100 yen22,900 yen
18 kg10,630 yen12,830 yen19,570 yen17,910 yen15,510 yen21,710 yen23,510 yen
18.5 kg2 (Cut Line 1)10,885 yen13,185 yen20,090 yen18,420 yen15,920 yen22,320 yen24,120 yen
19 kg11,140 yen13,540 yen20,610 yen18,930 yen16,330 yen22,930 yen24,730 yen
19.5 kg11,395 yen13,895 yen21,130 yen19,340 yen16,840 yen23,440 yen25,340 yen
20 kg11,650 yen14,250 yen21,650 yen19,850 yen17,250 yen24,050 yen25,950 yen
20.5 kg12,205 yen14,805 yen22,570 yen20,560 yen18,160 yen24,960 yen27,560 yen
21 kg212,760 yen15,360 yen23,390 yen21,270 yen19,070 yen25,870 yen29,270 yen

EMS (Express Mail Service)

Due to its high speed, reliability and wide availability, EMS is a highly recommended shipping option. Though it is more expensive than SAL and Airmail, your items have a higher priority when shipping so will reach you much faster.

Though EMS is available in most countries, there are certain areas not covered. You can check if your area can receive EMS deliveries on the Japan Post website here:
"Express Mail Service（EMS） - List of Countries and Areas".

EMS packages have a much higher weight and size limit than SAL SP. Though it varies from country to country, the maximum weight limit is usually 20-30kg so you can often fit all of your order into a single box.
The maximum box size is often 300cm. This size limit is for the longest length ('a' in the image below) plus the remaining circumference ('b' to 'e' in the image below). The longest dimension often has a maximum length of 150cm, though like the maximum size limit this varies from country to country.
You can check the size and weight limits for your area on the Japan Post website here:
Express Mail Service（EMS） - List of EMS Size and Weight Limits

You can find out more about the EMS shipping method at the Japan Post website here:
"International Mail (EMS)".

Shipping Time: Usually within one to two weeks depending on destination (may be longer if subject to customs inspection)

Max
Weight		 Asia Oceania, North America,
Central America, Middle East		 Europe South America, Africa
0.5kg1,400 yen2,400 yen2,450 yen2,400 yen
0.6kg1,540 yen2,660 yen2,700 yen2,740 yen
0.7kg1,680 yen2,920 yen2,950 yen3,080 yen
0.8kg1,820 yen3,180 yen3,200 yen3,420 yen
0.9kg1,960 yen3,440 yen3,450 yen3,760 yen
1kg2,100 yen3,700 yen3,700 yen4,100 yen
1.25kg2,400 yen4,340 yen4,300 yen4,900 yen
1.5kg2,700 yen4,900 yen4,850 yen5,700 yen
1.75kg3,000 yen5,540 yen5,450 yen6,500 yen
2kg3,300 yen6,100 yen6,000 yen7,300 yen
2.5kg3,800 yen7,200 yen7,050 yen8,800 yen
3kg4,300 yen8,300 yen8,100 yen10,300 yen
3.5kg4,800 yen9,400 yen9,150 yen11,800 yen
4kg5,300 yen10,500 yen10,200 yen13,300 yen
4.5kg5,800 yen11,600 yen11,250 yen14,800 yen
5kg6,300 yen12,700 yen12,300 yen16,300 yen
5.5kg6,800 yen13,800 yen13,350 yen17,800 yen
6kg7,300 yen14,900 yen14,400 yen19,300 yen
7kg8,100 yen16,800 yen16,200 yen21,400 yen
8kg8,900 yen18,700 yen18,000 yen23,500 yen
9kg9,700 yen20,600 yen19,800 yen25,600 yen
10kg10,500 yen22,500 yen21,600 yen27,700 yen
11kg11,300 yen24,400 yen23,400 yen29,800 yen
12kg12,100 yen26,300 yen25,200 yen31,900 yen
13kg12,900 yen28,200 yen27,000 yen34,000 yen
14kg13,700 yen30,100 yen28,800 yen36,100 yen
15kg14,500 yen32,000 yen30,600 yen38,200 yen
16kg15,300 yen33,900 yen32,400 yen40,300 yen
17kg16,100 yen35,800 yen34,200 yen42,400 yen
18kg16,900 yen37,700 yen36,000 yen44,500 yen
19kg17,700 yen39,600 yen37,800 yen46,600 yen
20kg18,500 yen41,500 yen39,600 yen48,700 yen
21kg19,300 yen43,400 yen41,400 yen50,800 yen
22kg20,100 yen45,300 yen43,200 yen52,900 yen
23kg20,900 yen47,200 yen45,000 yen55,000 yen
24kg21,700 yen49,100 yen46,800 yen57,100 yen
25kg22,500 yen51,000 yen48,600 yen59,200 yen
26kg23,300 yen52,900 yen50,400 yen61,300 yen
27kg24,100 yen54,800 yen52,200 yen63,400 yen
28kg24,900 yen56,700 yen54,000 yen65,500 yen
29kg25,700 yen58,600 yen55,800 yen67,600 yen
30kg26,500 yen60,500 yen57,600 yen69,700 yen

SAL SP (SAL Small Packet Registered)

SAL Small Packet Registered is usually the cheapest shipping method, but the delivery times are also the most unpredictable. This is mainly because SAL SP items are only put on planes as room becomes available. Therefore depending on the airport your items are sent from, they may be waiting for a while until space is allocated for them. In some cases this may take weeks or even months. If you would like your items faster, we recommend selecting a different shipping method.

SAL SP is not available to all countries. On the Japan Post website there is a list of countries that can receive SAL SP deliveries ("Countries with Economy Air (SAL) Service") but this list does not specify which countries are 'Registered SAL'.

SAL SP packages have a weight and size limit. Though it varies from country to country, the maximum weight limit is usually 2kg. The maximum box size is 90cm in its three outer dimensions (length + width + height). The longest dimension can have a maximum length of 60cm.

You can find out more about the SAL Small Packet Registered shipping method at the Japan Post website here:
"Economy Air (SAL)".
Please note that as SAL Small Packet and Air Small Packet items are not picked up from stores by the post office, we have to add a 100 yen surcharge to the original post office fee. This fee is included in the price chart below.

Shipping Time: Usually within one month, but has been known to be longer (may be even longer if subject to customs inspection)

Japan Post has added a new price band for the USA and its territories that will start on April 1, 2021. However there is no confirmation when this shipping method will resume.

Max
Weight		 Asia Oceania, Middle East, Canada,
Central America, West Indies, Europe		 South America, Africa USA (including territories)
0.3 kg980 yen1,130 yen1,220 yen1,430 yen
0.4 kg1,055 yen1,220 yen1,340 yen1,530 yen
0.5 kg1,130 yen1,310 yen1,460 yen1,630 yen
0.6 kg1,205 yen1,400 yen1,580 yen1,730 yen
0.7 kg1,280 yen1,490 yen1,700 yen1,830 yen
0.8 kg1,355 yen1,580 yen1,820 yen1,930 yen
0.9 kg1,430 yen1,670 yen1,940 yen2,030 yen
1.0 kg1,505 yen1,760 yen2,060 yen2,130 yen
1.1 kg1,580 yen1,850 yen2,180 yen2,230 yen
1.2 kg1,655 yen1,940 yen2,300 yen2,330 yen
1.3 kg1,730 yen2,030 yen2,420 yen2,430 yen
1.4 kg1,805 yen2,120 yen2,540 yen2,530 yen
1.5 kg1,880 yen2,210 yen2,660 yen2,630 yen
1.6 kg1,955 yen2,300 yen2,780 yen2,730 yen
1.7 kg2,030 yen2,390 yen2,900 yen2,830 yen
1.8 kg2,105 yen2,480 yen3,020 yen2,930 yen
1.9 kg2,180 yen2,570 yen3,140 yen3,030 yen
2.0 kg2,255 yen2,660 yen3,260 yen3,130 yen

SAL PP (SAL Postal Parcel Registered)

SAL PP is a the cheapest shipping method for bigger and heavier packages, but the delivery times are also very unpredictable. This is mainly because SAL PP items are only put on planes as room becomes available. Therefore depending on the airport your items are sent from, they may be waiting for a while until space is allocated for them. In some cases this may take weeks or even months. If you would like your items faster, we recommend selecting a different shipping method.

SAL PP is not available to all countries. On the Japan Post website there is a list of countries that can receive SAL PP deliveries ("Countries with Economy Air (SAL) Service") but this list does not specify which countries are 'Registered SAL'.

SAL PP packages have a much higher weight and size limit than SAL SP. Though it varies from country to country, the maximum weight limit is usually 20-30kg so you can often fit all of your order into a single box.
The maximum box size is often 300cm. This size limit is for the longest length ('a' in the image below) plus the remaining circumference ('b' to 'e' in the image below). The longest dimension often has a maximum length of 150cm, though like the maximum size limit this varies from country to country.

You can find out more about the SAL Postal Parcel shipping method at the Japan Post website here:
"Economy Air (SAL)".

Shipping Time: Usually within one month, but has been known to be longer (may be even longer if subject to customs inspection)

Max
Weight		 East Asia, Guam, Marshall Islands, Micronesia South East Asia, South West Asia Oceania, Middle East, North America,
Central America, Europe		 South America, Africa
1kg1,800 yen2,200 yen2,700 yen3,400 yen
2kg2,400 yen2,900 yen3,850 yen5,000 yen
3kg3,000 yen3,600 yen5,000 yen6,600 yen
4kg3,600 yen4,300 yen6,150 yen8,200 yen
5kg4,200 yen5,000 yen7,300 yen9,800 yen
6kg4,700 yen5,600 yen8,350 yen11,250 yen
7kg5,200 yen6,200 yen9,400 yen12,700 yen
8kg5,700 yen6,800 yen10,450 yen14,150 yen
9kg6,200 yen7,400 yen11,500 yen15,600 yen
10kg6,700 yen8,000 yen12,550 yen17,050 yen
11kg7,000 yen8,400 yen13,250 yen18,050 yen
12kg7,300 yen8,800 yen13,950 yen19,050 yen
13kg7,600 yen9,200 yen14,650 yen20,050 yen
14kg7,900 yen9,600 yen15,350 yen21,050 yen
15kg8,200 yen10,000 yen16,050 yen22,050 yen
16kg8,500 yen10,400 yen16,750 yen23,050 yen
17kg8,800 yen10,800 yen17,450 yen24,050 yen
18kg9,100 yen11,200 yen18,150 yen25,050 yen
19kg9,400 yen11,600 yen18,850 yen26,050 yen
20kg9,700 yen12,000 yen19,550 yen27,050 yen
21kg10,000 yen12,400 yen20,250 yen28,050 yen
22kg10,300 yen12,800 yen20,950 yen29,050 yen
23kg10,600 yen13,200 yen21,650 yen30,050 yen
24kg10,900 yen13,600 yen22,350 yen31,050 yen
25kg11,200 yen14,000 yen23,050 yen32,050 yen
26kg11,500 yen14,400 yen23,750 yen33,050 yen
27kg11,800 yen14,800 yen24,450 yen34,050 yen
28kg12,100 yen15,200 yen25,150 yen35,050 yen
29kg12,400 yen15,600 yen25,850 yen36,050 yen
30kg12,700 yen16,000 yen26,550 yen37,050 yen

Air SP (Air Small Packet Registered)

Air SP is an alternative method if SAL SP is not available. While it is more expensive than SAL SP, it is slightly faster.

Air SP packages have a weight and size limit, which includes the packing and not just the item. Though it may vary from country to country, the maximum weight is usually 2kg. The maximum box size is 90cm in its three outer dimensions (length + width + height). The longest dimension can have a maximum length of 60cm.

Please note that as SAL Small Packet and Air Small Packet items are not picked up from stores by the post office, we have to add a 100 yen surcharge to the original post office fee. This fee is included in the price chart below.

Shipping Time: Usually within two to three weeks depending on destination (may be longer if subject to customs inspection)

Japan Post has added a new price band for the USA and its territories that will start on April 1, 2021. However there is no confirmation when this shipping method will resume.

Max
Weight		 Asia Oceania, Middle East, Canada,
Central America, West Indies, Europe		 South America, Africa USA (including territories)
0.3 kg1,060 yen1,230 yen1,360 yen1,520
0.4 kg1,160 yen1,350 yen1,530 yen1,650
0.5 kg1,260 yen1,470 yen1,700 yen1,780
0.6 kg1,360 yen1,590 yen1,870 yen1,910
0.7 kg1,460 yen1,710 yen2,040 yen2,040
0.8 kg1,560 yen1,830 yen2,210 yen2,170
0.9 kg1,660 yen1,950 yen2,380 yen2,300
1.0 kg1,760 yen2,070 yen2,550 yen2,430
1.1 kg1,860 yen2,190 yen2,720 yen2,560
1.2 kg1,960 yen2,310 yen2,890 yen2,690
1.3 kg2,060 yen2,430 yen3,060 yen2,820
1.4 kg2,160 yen2,550 yen3,230 yen2,950
1.5 kg2,260 yen2,670 yen3,400 yen3,080
1.6 kg2,360 yen2,790 yen3,570 yen3,210
1.7 kg2,460 yen2,910 yen3,740 yen3,340
1.8 kg2,560 yen3,030 yen3,910 yen3,470
1.9 kg2,660 yen3,150 yen4,080 yen3,600
2.0 kg2,760 yen3,270 yen4,250 yen3,730

Air PP (Air Postal Parcel)

Air PP is an alternative method if SAL PP is not available. While it is more expensive than SAL PP, it is slightly faster.

Air PP packages have a weight and size limit, which includes the packing and not just the item. The maximum weight and dimensions vary depending on the country.

Shipping Time: Usually within two to three weeks depending on destination (may be longer if subject to customs inspection)

Max
Weight		 East Asia, Guam, Marshall Islands, Micronesia South East Asia, South West Asia Oceania, Middle East, North America,
Central America, Europe		 South America, Africa
0.5kg1,7002,1002,5003,200
1kg2,0502,7003,3504,600
1.5kg2,4003,3004,2006,000
2kg2,7503,9005,0507,400
2.5kg3,1004,5005,9008,800
3kg3,4505,1006,75010,200
3.5kg3,8005,7007,60011,600
4kg4,1506,3008,45013,000
4.5kg4,5006,9009,30014,400
5kg4,8507,50010,15015,800
5.5kg5,1508,00010,90017,000
6kg5,4508,50011,65018,200
6.5kg5,7509,00012,40019,400
7kg6,0509,50013,15020,600
7.5kg6,35010,00013,90021,800
8kg6,65010,50014,65023,000
8.5kg6,95011,00015,40024,200
9kg7,25011,50016,15025,400
9.5kg7,55012,00016,90026,600
10kg7,85012,50017,65027,800
11kg8,25013,20018,60029,400
12kg8,65013,90019,55031,000
13kg9,05014,60020,50032,600
14kg9,45015,30021,45034,200
15kg9,85016,00022,40035,800

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  2. Shipping Options