3D Secure 2.0

After you have placed an order on Mandarake and are ready to pay, you will be taken to the credit card payment screen. Confirm the payment amount, fill your credit card details and click Pay.

You are then taken to your card provider's 3D Secure 2.0 authorisation page. This will be different depending on your card provider. As this page is part of your card provider's system, Mandarake cannot see what you are entering on this page nor can we advise you on how to proceed.
Here are some examples of how it may look.

Once you have completed the steps required by your card provider to confirm your identity and they have authorised the transaction, you will be taken back to the Mandarake website showing that your payment has been confirmed.

If at any stage you are returned to the payment details page, it means that the transaction has been rejected by your card provider. Please contact them for more details.

I don't know if I have 3D Secure 2.0 on my credit card, how can I check?
Please contact your credit card provider. They will be able to confirm if it has been added, and if not they will be able to help you add it.

Do I need 3D Secure 2.0 to shop with Mandarake?
If you are using a credit card you will need to have 3D Secure activated.

3D Secure 2.0 does not exist in my country.
3D Secure 2.0 is a globally used fraud prevention method used by our customers all over the world.

My card provider does not offer 3D Secure 2.0.
3D Secure 2.0 is a globally used fraud prevention method used by credit card providers all over the world. They may know it by other names such as Verified by Visa, Visa Secure, Secure Code, ID Check or J/Secure.

I have 3D Secure 2.0 but my card still won't work.
If at any stage you are returned to the payment details page, it means that the transaction has been rejected by your card provider. Please contact them for more details.

I've used this card on Mandarake before. It has 3D Secure 2.0 but is not working today.
If at any stage you are returned to the payment details page, it means that the transaction has been rejected by your card provider. Card companies have their own criteria for approving transactions. These means that even though you have previously used the same card on Mandarake, it still might get rejected by your credit card provider. Please contact them for more details.

My credit card has a 3D hologram on it. Is that 3D Secure 2.0?
No, please contact your credit card provider. They will be able to confirm if it has been added, and if not they will be able to help you add it.