Auction Help - Warranty and Winning Bid Confirmation

About the Warranty Card

Mandarake will not provide a warranty card for original and celluloid works exhibited by customers unless the exhibitor requests one. Mandarake will not be responsible for any items without a certificate of guarantee, so please bid at your own risk. As always, items with a "Mandarake Certificate of Authenticity" are guaranteed for the full amount without limitation by Mandarake. If you wish to purchase an item with a warranty card, we will issue you with a bid confirmation. Please note that this is proof of your successful bid and does not guarantee the value of your bid.

Conditions for Issuing a Warranty Card

We will only issue a warranty card if the exhibitor requests it or for any original artwork or celluloid artwork items if the starting price was at 10,000 yen or more.
Warranty certificates will also be issued for all items with a starting price of 100,000 yen or more that are sold at large auctions.
Please note that we do not issue warranty certificates for other items.

Winning Bid Confirmation

From October 2009, we will change the winning bid certificate to a winning bid confirmation. Only those items for which a warranty is issued will be issued with a successful bid confirmation upon request. (However, this will not be issued if the starting price is the same as the winning bid price.) For items without a warranty, an additional fee will be charged. Please note that this is proof of a successful bid and does not guarantee the amount of the winning bid. Please ask us to issue a confirmation of successful bid within 30 days of winning an item.

Last Updated: June 26, 2023