Shipping Options

Last Updated: August 27, 2024
Click here to see which shipping options are available for your country.

Due to a partial revision from Japan Post, shipping charges for Airmail (small packages) are scheduled to change on September 27, 2023.

You can check the shipping fee after the change with this shipping fee calculator tool.

Shipping calculator

If you have any shipping questions, please contact us from the inquiry form here

When shopping with Mandarake there are a few different shipping options for you to choose from. Each has their own pros and cons as well as different restrictions. Here we talk about our main shipping methods to help you choose the best way to send your items.

Each shipping method has different levels of insurance available. As our shipping methods require signatures, if you contact the delivery company and request for the item to be left without a signature neither us nor the delivery companies will be liable for any loss or damages.
Help - Shipping Insurance

The shipping costs mentioned below are correct as of the date above, but are subject to change without notice. The countries/regions mentioned in the tables are provided by the shipping companies as a guide.

Please be aware that when buying items from abroad your order may be subject to import taxes, customs charges etc. As we have no control over these fees, you should contact your local post office or tax office for details.

If items are returned to us due to non-acceptance, we will hold them for a maximum of 10 days. They will be disposed of if you do not contact us within that time.

DHL Express

DHL Express offers fast delivery to many countries across the world.

DHL Express does not have limits on box sizes and weights (though it does need to be able to fit through the doors of a plane).
DHL fees are determined primarily by package size, followed by weight. Therefore if you are ordering a small but heavy item, DHL could be the cheapest shipping option for you.

Example 1
If an order to Korea fits a size-1 box (our smallest box) but when packed weighs 3kg, it will cost 2,410 yen.
This takes into account that while the item may fit into a size-1 box since the weight is 3kg, the minimum you would have to pay is 2,410 yen.

Example 2
If an order to Korea can only fit into a size-2 box (our largest box) but when packed only weighs 3kg, it will still cost 13,370 yen.
This takes into account that it needs a physically larger box. Since prices are determined by max weight no matter the actual item weight it will still cost 13,370 yen to ship.

Please be aware that DHL Express does not pick up items on Saturdays, Sundays or Japanese national holidays. Therefore if you pay for an item on Friday it might not be collected for a few days.

Shipping Time: Usually within one week (may be longer if subject to customs inspection)

Click here for more information on box sizes

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EMS (Express Mail Service)

Due to its high speed, reliability and wide availability, EMS is a highly recommended shipping option. Though it is more expensive than Airmail, your items have a higher priority when shipping so will reach you much faster.

Though EMS is available in most countries, there are certain areas not covered. You can check if your area can receive EMS deliveries on the Japan Post website here:
"Express Mail Service（EMS） - List of Countries and Areas".

EMS packages have a much higher weight and size limit than Small package. Though it varies from country to country, the maximum weight limit is usually 20-30kg so you can often fit all of your order into a single box.
The maximum box size is often 300cm. This size limit is for the longest length ('a' in the image below) plus the remaining circumference ('b' to 'e' in the image below). The longest dimension often has a maximum length of 150cm, though like the maximum size limit this varies from country to country.
You can check the size and weight limits for your area on the Japan Post website here:
Express Mail Service（EMS） - List of EMS Size and Weight Limits

You can find out more about the EMS shipping method at the Japan Post website here:
"International Mail (EMS)".

Shipping Time: Usually within one to two weeks depending on destination (may be longer if subject to customs inspection)

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Air SP (Air Small Packet Registered)

Air SP packages have a weight and size limit, which includes the packing and not just the item. Though it may vary from country to country, the maximum weight is usually 2kg. The maximum box size is 90cm in its three outer dimensions (length + width + height). The longest dimension can have a maximum length of 60cm.

Please note that as Air Small Packet items are not picked up from stores by the post office, we have to add a 100 yen surcharge to the original post office fee. This fee is included in the price chart below.

Shipping Time: Usually within two to three weeks depending on destination (may be longer if subject to customs inspection)

Japan Post has added a new price band for the USA and its territories that will start on April 1, 2021. However there is no confirmation when this shipping method will resume.

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Air PP (Air Postal Parcel)

Air PP packages have a weight and size limit, which includes the packing and not just the item. The maximum weight and dimensions vary depending on the country.

Shipping Time: Usually within two to three weeks depending on destination (may be longer if subject to customs inspection)

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If you would like to know estimates for other shipping methods when you place your order, please mention this in the comment section of the checkout. If you wish to change the shipping method, be sure to contact us before you make your payment and await confirmation. (Orders cannot be changed once an order has been paid for)



If you are unsure about anything or have a question about a specific item, you can contact each store directly using the inquiry form.



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