HOW TO BUY ON MANDARAKE

STEP 6 - Tracking Your Items

Once your payment has been made, the process to ship your items will begin. You can see what stage they are at by looking at the order status on the 'My Page' menu.

*If you need to make any changes to your order, please contact us BEFORE making your payment. Orders cannot be altered once a payment has been made.

When your items have been shipped you will receive a shipping notification email. This email will contain information on how to track your items.

If you selected DHL as your shipping method, copy the tracking number and then click the "DHL" link. Then enter the number into the tracking area and click the arrows to see where your package is.

*It may take between 1 and 3 days for the system to fully update.
*DHL's website may change so the tracking options may be in a different place.

If you selected EMS, SAL or another post-office based process as your shipping method, copy the tracking number and then click the "EMS or International Parcel Post" link. Click on the red "Item No. Search" button, then enter your tracking number. Click "Tracking Start" to see where your package is.

*It may take between 1 and 3 days for the system to fully update.
*Japan Post's website may change so the tracking options may be in a different place.

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